Aged Care – Support at Home Provider Setup · Documents, systems and registration application ready in 2 weeks under the new Aged Care Act. Decision typically 3–6 months.
Aged Care - Support at Home Provider Setup · Premium
Your own Support at Home provider - documents, systems and application ready in 2 weeks.
Everything a registered Support at Home provider needs under the new Aged Care Act: entity and registration application to the Aged Care Quality and Safety Commission, policies mapped to the strengthened Quality Standards, care-planning and incident systems, brand and website, claiming set up, and a launch plan. The Commission’s decision typically takes 3–6 months. No franchise. You own 100%.
Everything a registered Support at Home provider needs under the new Aged Care Act: entity and registration application to the Aged Care Quality and Safety Commission, policies mapped to the strengthened Quality Standards, care-planning and incident systems, brand and website, claiming set up, and a launch plan.
Fixed price $9,000
Ready in 2 weeks
New Aged Care Act ready
You own 100%
$9,000 inc. GST · fixed
Three milestone payments: $3,600 to start · $3,600 at the middle milestone · $1,800 at handover. You never pay for a stage that isn’t done.
Pay in three milestones – 40% · 40% · 20%. You never pay for a stage that isn’t done.
Checking start dates…
Family portalThis week
Visits6
Budget used48%
Mon · NursingDone
Wed · DomesticBooked
Care plan reviewDue
harbourhomecare
Now taking new clients in your area
♥ 128💬 14
harbourhomecare
Meet the team behind the name
♥ 96💬 9
Branded
Clinical Governance Framework
Framework · Standard 5Branded
Care & Services Plan
Template · Standard 3Branded
Home Care Service Agreement (Support at Home)
Agreement · Standard 1Harbour Home Care
Logo · palette · type · brand guide
AaFraunces · Source Sans
Everything in the box. Hover any piece - every one of these is built for you and handed over.
How to read the timeline: two weeks is our build – documents, systems, website and a lodged application. The regulator’s registration decision, including your audit or assessment, typically takes 3–6 months. We stay with you through it, and we never promise the outcome.
Timeline: our build takes 2 weeks. The regulator’s decision typically takes 3–6 months – we stay with you, and never promise the outcome.
Who this is for
Which one are you?
Home-care workers, nurses and allied health professionals who want their own Support at Home business, and existing NDIS providers adding aged care.
You already do the work. Time to own it.
Every shift, session or visit, the business you work for keeps $25–50 an hour, and the relationships you built sit on their books. You’ve thought about going out on your own and stalled at registration, policies and systems.
Two weeks from now: Registered or trading under your own name, the clients who said they’d follow you signed, invoices going out at the full rate, and room to bring others on under your brand.
Two weeks from now: Registered or trading under your own name, the clients who said they’d follow you signed, invoices going out at the full rate, and room to bring others on under your brand.
Keep the job. Build the asset.
Most side-business ideas leave you with a to-do list. What you want is the finished thing: a site that looks credible, enrolments or bookings that run without you, and paperwork that makes clients say yes.
Two weeks from now: You finish work at five, open the laptop at seven, and see bookings made, invoices paid and one enquiry to reply to. The systems did the admin.
Two weeks from now: You finish work at five, open the laptop at seven, and see bookings made, invoices paid and one enquiry to reply to. The systems did the admin.
Clean, compliant, no goodwill premium.
Existing businesses come with inflated goodwill, messy books and a seller who is the business. Franchises come with royalties for life.
Two weeks from now: You own a registered, compliant business with clean books from day one, no seller to manage out, and a launch plan already running. Honest note: a setup comes with everything except the customers – if you need revenue in week one, an acquisition may suit you better, and we’ll say so.
Two weeks from now: You own a registered, compliant business with clean books from day one, no seller to manage out, and a launch plan already running. Honest note: a setup comes with everything except the customers – if you need revenue in week one, an acquisition may suit you better, and we’ll say so.
No background needed. The build carries you.
What stops most people switching industries isn’t ability – it’s not knowing what they don’t know: which registrations, which policies, what an auditor or a parent checks.
Two weeks from now: Trading, with documents in your name, recruitment materials already attracting applicants, and a training recording you can rewatch.
Two weeks from now: Trading, with documents in your name, recruitment materials already attracting applicants, and a training recording you can rewatch.
A new revenue line, bolted on, in weeks.
You can see the adjacent revenue – the clients who ask, the referrals you send elsewhere. Setting it up properly is the project that never gets done.
Two weeks from now: The new line is live under your brand, the first clients came from your existing customer list, and the systems talk to the ones you already use.
Two weeks from now: The new line is live under your brand, the first clients came from your existing customer list, and the systems talk to the ones you already use.
How it works
Four steps. About 9 hours of your time.
Everything else is ours.
1. Book a call
20 minutes, no pitch. We confirm this setup fits - or point you elsewhere.
2. Kickoff
Structure, ABN, brand brief, decisions. Deposit holds your start date.
3. We build
Everything on this page, in your name, over 2 weeks.
4. Handover
Recorded training, launch plan, 60 days of support, Owner Hub.
What you get
Everything included. Nothing to source yourself.
Branded
Clinical Governance Framework
Framework · Standard 5Branded
Care & Services Plan
Template · Standard 3Branded
Home Care Service Agreement (Support at Home)
Agreement · Standard 1Australian Business Register✓Harbour Home Care Pty LtdABN · GST · registered
Registration application Lodged
✓Entity & ABN
✓Worker screening
✓Policy suite mapped
Bundle 1 of 4
Entity, registration & governance
Built to the strengthened Quality Standards.
- Company structure, ABN and GST
- Provider registration application prepared for the relevant registration categories
- Governance framework: board/owner responsibilities, clinical governance where required
- Worker screening and police-check process
- Policy suite mapped to the strengthened Aged Care Quality Standards
- Statement of Rights and Code of Conduct implementation
Bundle 2 of 4
Care & compliance systems
So care is documented the way assessors expect.
- Care plan, assessment and review templates
- Incident management and Serious Incident Response Scheme process
- Complaints, feedback and open-disclosure procedures
- Infection prevention and medication-support policies (where in scope)
- Evidence folder structured by Standard
- Pre-assessment review with us
Care rosterThis week
Mon · NursingDone
Wed · DomesticBooked
Care plan reviewDue
Roster · week 1 Live
✓Mon4 sessions
✓Tue6 sessions
✓Wed5 sessions
Invoice · Support at Home Paid
Support item 01_011$1,240.00
Travel$38.20
Total$1,278.20
Harbour Home Care
Logo · palette · type · brand guide
AaDisplay + body font
harbour
Now open in your area
♥ 128
Bundle 3 of 4
Brand, website & operations
Look and run like an established provider.
- Logo and brand kit; 32+ page website
- Google Business Profile; email on your domain
- Client management, rostering, care notes
- Claiming and invoicing set up for Support at Home
- Pricing aligned to the current price caps
- Recorded 60-minute training session
Bundle 4 of 4
Launch & support
Your first clients, and someone to call.
- Client onboarding pack
- Referral templates for care partners, GPs and hospital discharge teams
- 30-day launch plan
- WhatsApp access for the whole build
- Two check-in calls in your first 60 days
- Owner Hub - 12 months included
30-day launch plan Day 12
Week 1
Profiles live
Profiles live
Week 2
Outreach
Outreach
Week 3
First enquiries
First enquiries
Week 4
Review
Review
Auditor asked for the incident register - where is it?
Folder 2 › Standard 2 › 2.4. Sent the direct link 👍
Nemco · 9:41 amBranded
Referral letter - GPs & hospitals
60 days of support
✓Check-in call · day 14
✓Check-in call · day 45
✓Owner Hub · 12 months
What's not included (so there are no surprises)
Government and regulator fees, auditor or assessor fees, insurance premiums, stock or equipment, ad spend, and your own hours. Each is called out on the timeline.
Already have an ABN, brand or website?
We integrate what you have instead of rebuilding it, and the price drops accordingly. Say so on the call.
Try before you buy
Use it before you pay for it.
This is a complete demo business built on this setup – click through it here, on any screen size, then log in as a client. Nothing to install, nothing to sign.
This is a complete demo business built on this setup – click through it here, on any screen size, then log in as a client.
Demo Aged Care 1 · Harbour Home CareCalm & local · built on the Aged Care - Support at Home Provider Setup
View detailed demo →Every page, the quiz, the forms and the client login - inside nemco.com.au.Open full website ↗
The documents
200+ documents mapped to the strengthened Aged Care Quality Standards
Everything a Support at Home provider needs to evidence the seven Standards – clinical governance, care planning, SIRS, medication, open disclosure, worker screening and the consumer-facing documents your clients and their families actually read.
Your Home Care Service
Clinical Governance Framework
Framework · Standard 5v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Care & Services Plan
Template · Standard 3v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Home Care Service Agreement (Support at Home)
Agreement · Standard 1v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Incident (SIRS) Management Procedure
Procedure · Standard 2v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Medication Management Policy
Policy · Standard 5v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Falls Prevention & Home Safety Assessment
Assessment · Standard 5v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Consumer Handbook & Charter of Rights
Handbook · Standard 1v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Worker Screening & Training Register
Register · Standard 2v2026.2 · Reviewed Sep 2026Page 1 of 6
Your Home Care Service
Open Disclosure Policy
Policy · Standard 2v2026.2 · Reviewed Sep 2026Page 1 of 6
200+ documentsbranded · editable · current
Delivered as an organised folderWord + PDF, numbered by standard, with a user manual
What's in the pack
- Policies and procedures across all seven strengthened Standards
- Care & services plan, service agreement, budget statement templates
- Clinical governance framework, medication and falls procedures
- SIRS incident, open disclosure and complaints procedures
- Consumer handbook, Charter of Rights and dignity-of-risk consents
- Worker screening, training and continuous-improvement registers
Every document is branded with your logo and legal name, numbered to the standard it evidences, and delivered in Word and PDF with a user manual explaining when each one is used. Updates for 12 months through the Owner Hub.
See a sample of the document list
- Clinical Governance FrameworkFramework · Standard 5
- Care & Services PlanTemplate · Standard 3
- Home Care Service Agreement (Support at Home)Agreement · Standard 1
- Incident (SIRS) Management ProcedureProcedure · Standard 2
- Medication Management PolicyPolicy · Standard 5
- Falls Prevention & Home Safety AssessmentAssessment · Standard 5
- Consumer Handbook & Charter of RightsHandbook · Standard 1
- Worker Screening & Training RegisterRegister · Standard 2
- Open Disclosure PolicyPolicy · Standard 2
- Dignity of Risk Consent FormForm · Standard 1
- Quarterly Budget Statement TemplateTemplate · Finance
- Continuous Improvement PlanPlan · Standard 2
Read before you pay
Three documents from the pack, open them now
We’d rather you judge the standard now than on audit day – enter your name and email and read the watermarked PDFs right here.
Harbour Home Care Pty Ltd
Clinical Governance Framework (excerpt)
Framework · Strengthened Standard 5SAMPLE
Harbour Home Care Pty Ltd
Home Care Service Agreement - Support at Home
Agreement · Strengthened Standard 1SAMPLE
Harbour Home Care Pty Ltd
Serious Incident Response Scheme (SIRS) Procedure
Procedure · Strengthened Standard 2SAMPLE
On their way.
Check your inbox for the three PDFs (and your spam folder the first time). Reply to that email with any question - it comes straight to Christian.
Timeline
Your 2 weeks
Your total time: about 9 hours. Around a job, that’s an evening or two a week.
| When | What we do | What we need from you |
|---|---|---|
| Week 1 | Kickoff, structure & ABN, governance, policy suite drafted, application prepared | 90-min call, decisions, screening (3 hrs) |
| Week 2 | Website live, systems configured, evidence folder, application lodged | Sign-offs, accounts, training (3 hrs) |
| Months 1–6 | Commission assessment and decision; we support you through it | Assessment day + review call (3 hrs) |
The Nemco Standard
Five things you're protected by - and six things we won't do
Written into every services agreement. Not marketing; terms.
24-hour documents
Your branded pack is released within 24 business hours of your onboarding questionnaire. Miss it and you get three extra months of Owner Hub.
48-hour fixes
Anything an auditor, regulator, school or insurer flags in our work is rewritten within 48 hours, free, while you're on the Owner Hub.
Documentation refund
Refused for a reason inside our scope - documents, self-assessment or application - and the documentation stage is refunded in full.
Stop at any milestone
40 / 40 / 20. Stop after any stage and keep everything built to that point. It is never a sunk cost.
You own 100%
Entity, brand, site, documents, systems - yours outright, editable, portable. No royalties, no licence, no lock-in.
What we won't do
Six things you will never get from Nemco
No income claims
We don't publish earnings, and we won't guess yours on the call.
No guaranteed approvals
Registration is the regulator's decision. Anyone who promises it is lying to you.
No franchise fees or royalties
One fixed price. The business is yours; so is every dollar it makes.
No lock-in
Owner Hub is free for 12 months, then $19 a month, cancel any time. Nothing else recurs.
No selling a setup that doesn't fit
If a starter or the free roadmap is the right answer, that's the answer you'll get.
No fake proof
No stock-photo testimonials. Twelve demo businesses you can click through instead.
Investment
$9,000 inc. GST. Fixed. That's the whole number.
What it replaces
-
Aged care compliance consultant $10k–20k for governance and policies alone
-
Buying an existing provider $150k+ with inherited compliance risk
-
Doing it yourself 6–12 months learning a brand-new Act
A single full Support at Home client typically covers the setup cost within the first quarter.
Your investment
$9,000
inc. GST · fixed · you own 100%
Three milestones
- $3,600 to start
- $3,600 at the middle milestone
- $1,800 at handover
Cost of waiting
Every month you're not trading has a number.
Not a forecast – arithmetic. Put your own numbers in and compare the setup price to what a normal month looks like once you’re registered and trading.
Honest note: this is gross revenue, not profit, and it assumes you find the clients. The setup gives you the business and a launch plan; the selling is still yours.
What does waiting cost?
Move the sliders to your numbers. Rate pre-filled at the typical Support at Home personal-care rate ($82.00).
gross revenue per month at your numbers
gross revenue forgone while you wait
weeks of trading to cover the $9,000 setup
2 wks + registrationour build time
Compare
Franchise. Buy existing. DIY. Or a Nemco setup.
| Franchise | Buy existing | DIY | Nemco setup | |
|---|---|---|---|---|
| Upfront | $30k–150k+ | $40k–300k, mostly goodwill | $4k–20k piecemeal | $9,000 fixed |
| Ongoing | 5–40% royalties + levy | None | None | None |
| Time to trading | 3–6 months | 2–4 months + transition | 3–12 months, often never | 1–4 weeks build* |
| Brand | Theirs | Inherited | Yours | Yours |
| Documents & systems | Licensed | Whatever state they're in | Build yourself | Owned, current standards |
| Clients | Some via brand | May leave with seller | None | Launch plan included |
| Support | Paid via royalties | Seller handover, if lucky | None | 60 days + Owner Hub |
| Sell or close freely | No | Yes | Yes | Yes |
*Registered NDIS and aged care setups: the build is 2 weeks; the regulator’s registration decision typically takes 3–6 months. Honest note: a franchise gives you a recognised name and an acquisition gives you day-one revenue. If either matters more than ownership and margin, we’ll tell you on the call.
FAQ
The things you're wondering
Which registration categories?
We scope them with you on the call – personal care, domestic assistance, nursing and allied health each have different requirements and worker qualifications.
Do you guarantee registration?
No – the Commission decides. We guarantee the build is mapped to the current strengthened Standards and fix any non-conformity in our work free.
Can I add this to my NDIS provider?
Yes, and it’s common. Shared policies are adapted rather than rewritten, and the price is adjusted.
Is the new Act really in force?
The new Aged Care Act commenced 1 November 2025 and replaced Home Care Packages with Support at Home. Everything we build is written to it, not the old framework.
What if I get halfway and can't continue?
You stop at the last completed stage and keep everything built to that point. Milestone payments mean this is never a sunk cost.
How do I know you'll deliver?
Open the demo, try it before you buy, and note that you pay in stages – we only get paid when each stage is done. Nemco has advised clients since 2013.
Proof
Three finished businesses on this setup - open them
We don’t publish testimonials we can’t stand behind. Instead, click through three complete demo businesses built on this setup: different brand, palette, layout and tone each time – same compliance, systems, login portal and forms underneath.
We don’t publish testimonials we can’t stand behind.
agedcaredemo1.nemco.com.au
Demo Aged Care 1Calm & local
Harbour Home Care
Full-bleed hero, three ways to start, journey stepper and family portal. For nurse-led Support at Home providers.
agedcaredemo2.nemco.com.au
Demo Aged Care 2Clinical & reassuring
Evergreen Support at Home
Structured care pathways, governance strip, funding calculator. For allied-health-led providers.
agedcaredemo3.nemco.com.au
Demo Aged Care 3Family-first
Kin & Company
Multilingual, long-visit positioning with a family app story. For culturally focused providers.
Each demo opens inside nemco.com.au. Use the login on any demo to see the client portal a real setup ships with. All businesses, people, figures and reviews in the demos are fictional.
Setup Finder quiz
Not sure this is the right setup? Two minutes will tell you.
Six questions on experience, interest, knowledge, time, budget and goals. Rules-based, honest, and it will say “not yet” if that’s the answer.
Two minutes. Six questions. An honest steer.
Experience, interest, knowledge, time, budget and what you're after - we score all six setups and tell you the best fit, the runner-up, or "not yet". It's a guide; the 20-minute call confirms it.
Which is closest to your experience?
Pick one to continue.
What kind of work do you actually want to own?
Pick one to continue.
How much do you know about the rules - registration, standards, audits - in that industry?
Pick one to continue.
How much time can you give it in the first three months?
Pick one to continue.
What can you invest in the setup itself (not counting working capital)?
Pick one to continue.
What matters most to you?
Pick one to continue.
Where should we send your result?
We'll email a one-page summary of your fit and what it replaces for you. No spam, no auto-dialler.
Why Nemco
Built properly, priced once, owned by you
Since 2013
Advisory, marketing and applications since 2013. A setup is that experience, packaged.
Fixed price
One number, three milestones. No hourly rates, no surprise invoices.
You own 100%
Entity, brand, site, documents, systems - yours outright. No royalties, ever.
Honest by design
No income claims. No guaranteed approvals. If it isn't a fit, we say so on the call.
Who signs off every build
Christian Nehme · Founder & Principal Adviser
Lead Auditor
ISO 9001:2015 - trained to run the audits, not just pass them.
NDIS Internal Auditor
NDIS Internal Auditor Course - the Practice Standards from the assessor's side.
Audit & risk in government
3+ years in audit and risk management roles in government.
Bachelor of Medical Science
A clinical-science grounding for health, disability and aged-care work.
Ready to find out if this fits?
Twenty minutes, no pitch. We’ll tell you honestly whether this setup, the starter, or nothing at all is right for where you’re coming from.
P.S. The $9,000 is a one-off. Whatever it replaces for you – the margin your employer keeps, the royalties, the goodwill, the months of evenings – is not.