Before the day
The auditor reads your self-assessment and your evidence folder. If the folder is a pile of PDFs with no structure, you’ve already lost time. Structure it by Practice Standard, one folder per outcome, evidence named to match.
On the day
Expect interviews with the owner, a worker or two, and (for certification) a participant. Questions are practical: ‘Show me your last incident and what you did.’ ‘How do you know your workers’ screening is current?’ ‘What happens if you can’t make a shift?’
Common non-conformities
Screening checks expired or not recorded. Service agreements missing required content. Incident register empty because ‘nothing happened’ — auditors doubt that. Policies referencing the wrong legislation. No evidence of staff training on the Code of Conduct.
After
Minor non-conformities get a corrective action period; major ones can stall registration. Respond in writing, with evidence, within the timeframe.
General information only, not legal or financial advice. Requirements change; confirm with the regulator or a qualified professional.